A remodeling project can definitely try your patience, specifically, when certain events occur that were not on your radar when you signed the contract. Information typically not noted in your proposal or contract is the contractor's customer service experience, his or her attention to detail, and project management experience. Many of these skills don't come easy and are either acquired through trial and error or practical experience combined with industry educational sessions, certification training courses, or peer mentor-ship programs. If the contractor you are considering is spending a lot of his or her time working in the business and not on the business, you may be in for a less than satisfying remodeling experience. A contractor who avoids being invested in his or her industry and chooses not to pursue education may not possess all the skills to “be attentive” , provide a quality "customer service experience", or well versed in "project management". The contractor lacking these skills does not necessarily mean your project will go astray, but surprises you prefer not to encounter and a less than well managed project may be experienced leading to more stress.
So how does a homeowner know if their contractor of choice has effective project management skills and is detail oriented enough to produce a high quality project? Seeking to work with a Certified Remodeling professional is one way to reduce surprises, cost overruns, project delays, and increase the customer service experience. A remodeler who invests in his or her ongoing education speaks volumes about the professional you are considering for your renovation. You wouldn't trust your vehicle to just any back yard mechanic, you would only entrust your car to an ASE certified trained mechanic.
A NARI Certified professional has invested many hours of his or her time to obtain any number of certifications. A Certified Remodeling Project Manager or Certified Lead Carpenter have participated in eight week courses specifically designed to hone ones project and client management skills. Company owners and managers may achieve the Certified Remodeler or Green Certified Professional designations through twelve week programs to become better business managers more knowledgeable technically and to increase his or her knowledge on building science, energy conservation, building codes, risk management, and safety regulations. Designers and sales members of a firm may receive the Certified Kitchen and Bath Remodeler and Universal Design Professional designations to enhance their design and sales skills which result in well designed projects. As your home is your greatest investment you surely don't want to trust just anyone to perform your project. So when you begin your search, check to see if the contractors you are considering are certified professionals. You may be pleasantly surprised, the kind of surprise most of us appreciate.
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